Last updated: November 2024
These Terms and Conditions outline the rules and regulations for using the services of KeyCrafters Limited (“we”, “us”, or “our”). By using our services, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully before proceeding.
1. Acceptance of Terms
By engaging our services, you:
- Acknowledge that you have read and understood these Terms and our Privacy Policy.
- Agree to be legally bound by them.
2. Service Conditions
- Right to Refuse Service: Our locksmiths have the right to leave a job site if they feel uncomfortable, pressured, or if the situation is deemed unsafe or potentially illegal. In such cases, the service may be terminated at our discretion without liability.
- Proof of Ownership: We are legally obligated to verify that you are the rightful owner of the vehicle. You may be required to provide valid identification and proof of ownership. Failure to do so may result in the termination of the service.
3. Pre-existing Faults and Diagnosis
- Detailed Diagnosis: Before commencing any work, we conduct a detailed diagnosis of your vehicle’s systems to identify any pre-existing faults. This diagnosis is recorded and can be made available upon request.
- Pre-existing Faults: KeyCrafters Limited is not liable for any pre-existing issues with your vehicle that may affect the outcome of our services. It is your responsibility to ensure your vehicle is in good working condition prior to our work.
4. Key Programming and Warranty
- Risk of Key Programming: By choosing to have keys programmed or replaced, you acknowledge that there is an inherent risk associated with the process, which may include potential issues with your vehicle’s electronic systems. KeyCrafters Limited is not liable for any damages or malfunctions that may occur as a result of key programming.
- Warranty: All new keys come with a 12-month warranty. This covers defects in the key itself, but does not cover issues caused by vehicle faults or improper use.
5. Refund Policy
- Refunds: All sales are final. Refunds are provided solely at the discretion of KeyCrafters Limited. If you are dissatisfied with a service, please contact us to discuss the issue, but we reserve the right to deny refund requests.
6. Liability Limitation
- No Warranty: Our services are provided “as is” without any warranties, express or implied, beyond those expressly stated in these Terms.
- Indemnity: By using our services, you agree to indemnify and hold KeyCrafters Limited harmless from any claims, damages, or losses that may arise from the use of our services.
7. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. The most current version will be available on our website. By continuing to use our services after changes are posted, you agree to be bound by the updated Terms.
8. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England.
If you have any questions or concerns regarding these Terms, please contact us at info@keycrafters.co.uk.